Key Accounts Administrator

  • Up to £23788.00 per annum
  • Full Time
  • Liverpool
  • Admin and Secretarial
  • 23/10/2024
  • Office Support
  • BBBH8451
  • Key Accounts Administrator
  • Permanent
Apply for this position

At Adaptable Recruitment we have a fantastic opportunity for a Key Account Administrator to join an ever growing company in the Liverpool area

Package: £23788 - Increasing after 6 months
Location : Liverpool - Fully office based first 6 months discussion - hybrid working after training
Working hours: 35 hours
Holidays: 24 days holidays + banks holidays (increases with service)

Reporting into: Team Leader

Main Responsibilities to include:

  • Act as a point of contact for designated company contacts and brokers for Key Accounts and effectively handle queries via email, telephone and correspondence
  • Process PMI Claims
  • Accurately process Medicash claims in a timely and effective manner and maintain accurate records on the system
  • Provide cover for other claims and customer service teams.
  • Process claims for dental accident in accordance with Medicash procedures
  • Update any changes to policyholder details and send out updated schedules
  • Respond to emails, app messages and incoming telephone calls in a professional, courteous and timely manner
  • Ensure the adherence to regulatory and compliance issues
  • As required, provide cover on the Telephony team and e communication team ensuring that inbound telephone enquiries and e-mails are handled in a courteous and efficient manner
  • Subject to training, undertake other duties delegated from time to time by your Team Leader
  • Keep your Team Leader informed of any unresolved issue

The Ideal Candidate:

  • Excellent experience in Customer service
  • Excellent telephone manner
  • Accuracy with account emails
  • Being adaptable when needed to cover for other teams

Benefits to include:

  • Healthcare cash plan
  • Life Assurance
  • Access to EAP
  • Enhanced Benefits Package
Apply for this position