Claims & Customer Service Admin

  • Up to £23788.00 per annum
  • Full Time
  • Liverpool
  • Call Centre and Customer Service
  • 14/05/2024
  • Office Support
  • BBBH7844
  • Claims & Customer Service Admin
  • Permanent
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At Adaptable Recruitment we have a fantastic opportunity for a Claims & Customer Service Administrator to join a market leading company in the Liverpool area

Salary: £23788
6 months FTC - with potential to go permanent
Fully office based: discussion over hybrid working after training
Working hours: 35 hours

Reporting into: Team Leader

Main Responsibilities to include:

  • Check validity of claims by checking against information on the computerised system
  • Process valid claims through use of computerised system in a timely and accurate manner
  • Contact Policyholders by post or telephone in the event of insufficient/incorrect claim information
  • Update any changes to policyholder details and send out updated schedules
  • Present a welcoming, efficient and professional counter service to visiting policyholders and other visitors to the company
  • Ensure visitors book is completed, post box is emptied and claim forms received via the counter are logged on the system
  • Ensure the adherence to regulatory and compliance standards
  • Keep your team leader informed of any unresolved issues
  • As required, provide cover on the Technical Claims team (deceased, personal/dental,hospital and PMI claims)
  • As required, provide cover on the Telephony team ensuring that inbound telephone enquiries are handled in a courteous and efficient manner

The ideal candidate:

  • Quality of claims via claims audit, error spreadsheet etc
  • Quantity of claims processed
  • Quality of customer service
  • Telephone manner
  • Product knowledge
  • Flexibility in covering in Technical and Telephony

Apply for this position