Customer Liaison Executive

  • £23000.00 - £25000.00 per annum
  • Full Time
  • Chester
  • Travel and Tourism
  • 26/03/2024
  • Office Support
  • BBBH7163
  • Customer Liaison Executive
  • Permanent
Apply for this position


Customer Liaison Executive | Chester | £23-£25k


Adaptable Recruitment are wishing to speak to customer focused candidates who are looking for a Customer Liaison Executive role within a fast-paced business based in Chester.


Open to candidates who have a strong work ethic and have experience within the travel industry.


This is a full time, permanent role and offers a brilliant office environment with a great culture and enhanced company benefits.


Package:

  • £23-£25k
  • FULL-TIME 37.5-hour week
  • Varied shift patterns Monday- Sunday
  • 22 days holiday plus BHs
  • Enhanced Company Benefits Package including holiday discounts.

Job Duties:

  • As a customer Liaison Executive, you will prioritise and action E-mails effectively.
  • Action daily booking queues
  • Chase relevant suppliers for documentation/confirmation
  • Check and update documentation for specialist bookings.
  • Effectively manage and resolve escalated issues.
  • Manage and resolve customer queries, primarily land queries.
  • Crisis situations report
  • Fulfil any critical support as directed by Manager.
  • Handle incoming calls from Agents regarding documentation and Admin queries.
  • Investigate booking anomalies and irregularities.
  • Ensure telephone enquiries are dealt with in a helpful and precise manner.

Who will I report in to?
Customer Service Manager


When will interviews be taking place?
Interviews will be happening as soon as possible.


Ideal experience?

  • Excellent telephone manner
  • Skilful with Microsoft Office (Word/Excel)
  • Able to create solutions & identify areas for improvement in procedure.
  • Excellent numeracy and literacy skills
  • Ability to organise, prioritise and manage own workload to tight deadlines.
  • Manage a diverse range of duties at one time.
  • Experience in dealing with conflict resolution.


Apply for this position