Operations & Social Media Coordinator

Liverpool | £28,000-£30,000 | Full-Time | Permanent

Adaptable Recruitment are delighted to be working exclusively with a growing Liverpool-based business to recruit an Operations & Social Media Coordinator.

This is a fantastic opportunity for someone who enjoys variety, thrives in a fast-paced environment and wants a role where no two days are the same.

We're looking for a highly organised and proactive individual who can confidently balance customer service, operational coordination, administration and social media management.

Whilst primarily office-based, this role also requires someone who is happy to support the wider operation, including occasionally assisting with cleaning duties during periods of high demand or unexpected staff shortages.

Important Requirements

• Full UK Driving Licence
• Weekend Working on a Rotating Rota
• Previous Business Social Media Experience
• Willingness to Occasionally Support Cleaning Operations When Required

The Role

Duties will include:

• Acting as a key point of contact for customers via phone, email and messaging platforms
• Supporting customer enquiries, bookings and day-to-day communication
• Coordinating schedules and assisting with operational planning
• Managing changes, problems and last-minute challenges as they arise
• Maintaining accurate records, systems and internal databases
• Providing general office and administrative support
• Managing business social media accounts across Facebook, Instagram and TikTok
• Creating engaging content including posts, stories, reels and promotional material
• Scheduling content through Meta Business Suite and similar platforms
• Producing branded graphics using Canva
• Monitoring engagement and helping shape future content plans
• Working closely with the wider team to support business operations

About You

We are looking for someone who has:

• Excellent customer service and communication skills
• Strong organisational and time management abilities
• The ability to manage multiple priorities in a busy environment
• Previous experience managing social media for a business
• Experience creating content across Facebook, Instagram and TikTok
• Knowledge of Meta Business Suite
• Experience using Canva or similar design tools
• Strong written communication skills
• A positive, solutions-focused approach
• The confidence to work independently and use initiative
• A full UK driving licence

Essential Requirements

• Full UK driving licence
• Weekend availability on a rotating basis
• Previous hands-on social media experience for a business
• Strong customer service background
• Willingness to occasionally assist with cleaning duties when operationally required

What's on Offer?

• Salary of £28,000-£30,000 depending on experience
• Permanent, full-time opportunity
• Genuine variety and responsibility from day one
• Opportunity to make a real impact within a growing business
• Supportive team environment
• Long-term career development opportunities

This position would suit candidates from customer service, office coordination, operations, scheduling, hospitality, property or other service-led environments who enjoy being involved in all aspects of a business.

If you're looking for a varied role where you can combine organisation, customer service, operations and social media, we'd love to hear from you.